Frequently Asked Questions

Revenue Roll Attribution Report

How is the Revenue Roll attribution report different from Klaviyo’s reporting?

Klaviyo offers limited options for setting your attribution window, while Revenue Roll provides more flexibility in filtering data and includes Shopify Order ID and Klaviyo Profile ID for validation.

Can I filter data by different audience types in Revenue Roll?

Yes, Revenue Roll allows filtering between different audience types, unlike Klaviyo, which lumps all audience types together.

What is the Incremental metric in Revenue Roll?

Incremental refers to net new emails added to your ESP from site visitors who have opted into data sharing and not opted out of tracking, identified first by Revenue Roll.

What is the Reactivated metric in Revenue Roll?

Reactivated refers to existing email subscribers identified by Revenue Roll when they return to your site, even if your ESP could not identify them.

How does Revenue Roll validate purchaser’s event profiles?

Revenue Roll includes Shopify Order ID and Klaviyo Profile ID to validate the purchaser’s event profile.

Does Revenue Roll provide more detailed metrics than Klaviyo?

Yes, Revenue Roll offers more detailed metrics and flexible data filtering options.

Double Reporting Concerns:

How do we know that Klaviyo isn’t double reporting revenue for RevRoll segments included in campaigns?

Klaviyo does not break out reporting separately for segments unless they are added to the campaign. It cannot confirm they are not double reporting across segments.

Deliverability Impact:

How does using Revenue Roll impact my deliverability score?

Using third-party data can impact deliverability. Clients typically see an increase in spam rate of about 0.081%. Following list hygiene practices is recommended to mitigate this.

What are the best practices for maintaining list hygiene?

Exclude unengaged contacts based on activity over 90 days, suppress contacts inactive over 365 days, and maintain a balance of flows and campaigns generating revenue.

Incremental Emails Source:

Where does Revenue Roll get these incremental emails?

From trusted data brokers, ensuring emails are only from users who have opted into data sharing.

How do we know these users are okay receiving an email from us?

Revenue Roll has attestations from data broker partners confirming user consent to data sharing.

Site Performance And Tracking:

Can Revenue Roll’s tracker slow down my site?

Generally, it does not slow down sites. If issues arise, the CS team can provide consultation to resolve them.

Comparison With Other Tools:

How is Revenue Roll different from Retention or OpenSend?

Revenue Roll tracks 3-5 times more users and provides them in a compliant manner.

How is Revenue Roll different from BlackCrow?

Revenue Roll tracks both 1st and 3rd party data users, whereas BlackCrow only tracks 1st party data.

Meta Ads and Google Ads Integration:

How can I set up Meta Ads and Google Ads using RevRoll metrics?

Detailed steps are available for creating remarketing audiences and adding RevRoll Pixel events for both Meta Ads and Google Ads.

Improving Deliverability:

How can I improve my email deliverability score?

Monitor your spam complaint rate, ensure the unsubscribe button is visible, and follow list hygiene practices like removing inactive profiles.

How does using RevRoll impact my email deliverability?

It can affect deliverability due to third-party data. Follow recommendations for list hygiene, suppress inactive contacts, and balance the use of RevRoll profiles to maintain deliverability.

Audience Segmentation and Campaigns:

How should I manage segmentation and audience targeting with RevRoll?

Create custom segments using RevRoll metrics, set up exclusion and suppression segments, and target only active and engaged users in your campaigns.

How do I set up email campaigns using RevRoll segments?

Include RevRoll segments in your email campaigns in addition to the other segments you’re targeting, send at least 10 campaigns in the last 30 days, and exclude unengaged contacts to maintain deliverability.

Email Template Optimization:

How can I optimize my email templates for better performance?

Ensure the unsubscribe button is visible, avoid aggressive marketing terms, and consider A/B testing different templates to improve conversion rates.

Monitoring Spam Rates:

How can I monitor and improve my spam rates?

Regularly check your spam complaint rate, stay below recommended thresholds, and use aggressive email hygiene practices to keep spam rates in check.

Data Privacy and Compliance:

How does Revenue Roll ensure data privacy and compliance?

RevRoll works with trusted data brokers who obtain emails only from users who have opted into data sharing, ensuring compliance with privacy regulations.

List Hygiene Strategies:

What strategies should I follow for list hygiene and suppression?

Exclude unengaged contacts based on specific criteria, suppress contacts inactive over long periods, and regularly update suppression segments to improve deliverability.

Incremental and Reactivated Emails:

What are incremental and reactivated emails in RevRoll?

Incremental emails are new emails added from site visitors identified by RevRoll, while reactivated emails are existing subscribers identified when they return to your site.

Platform Integration:

How can I integrate RevRoll with other marketing platforms?

Detailed integration instructions are available for common platforms, and the CS team can provide support for specific integration steps.

Performance Metrics:

What performance metrics and reports are available with RevRoll?

RevRoll can provide detailed reporting on attribution, audience segmentation, and campaign performance.

Customizing Email Campaigns:

How can I customize my email campaigns with RevRoll?

Customize campaigns by including RevRoll-specific metrics and segments, using dynamic content, and incorporating personalized offers and CTAs.

Compliance With Regulations:

How does RevRoll ensure compliance with data regulations like GDPR?

RevRoll partners with trusted data brokers who obtain emails only from users who have opted into data sharing in the US only, ensuring compliance with GDPR.

RevRoll’s Unique Value:

What makes RevRoll different from other marketing tools?

RevRoll offers a unique combination of 1st and 3rd party data tracking, detailed attribution reporting, and advanced audience segmentation, providing more comprehensive insights and better targeting.

Reducing Bounce Rates:

How can I reduce high bounce rates in my email campaigns?

Regularly clean your email list by removing invalid or inactive email addresses, use double opt-in methods to ensure valid subscriptions, and monitor your sender reputation to maintain high deliverability.

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General

What is an Identity Graph?

An identity graph is a data structure that connects various data points about a user, such as their email address, browsing history, and purchase history, to create a comprehensive profile of the user. By using an identity graph, e-commerce advertisers can gain valuable insights into their customer base and identify patterns and common characteristics among their top performing customer personas.

Once e-commerce advertisers have identified their top performing customer personas, they can use this information to acquire audience data that matches that persona. This can include demographic data, browsing history, and purchase history, among other data points. By acquiring this data, e-commerce advertisers can create targeted advertising campaigns that are tailored to the specific interests and needs of their top performing customer personas.

What is an Identity Graph?

An identity graph is a data structure that connects various data points about a user, such as their email address, browsing history, and purchase history, to create a comprehensive profile of the user. By using an identity graph, e-commerce advertisers can gain valuable insights into their customer base and identify patterns and common characteristics among their top performing customer personas.

Once e-commerce advertisers have identified their top performing customer personas, they can use this information to acquire audience data that matches that persona. This can include demographic data, browsing history, and purchase history, among other data points. By acquiring this data, e-commerce advertisers can create targeted advertising campaigns that are tailored to the specific interests and needs of their top performing customer personas.

What is an Identity Graph?

An identity graph is a data structure that connects various data points about a user, such as their email address, browsing history, and purchase history, to create a comprehensive profile of the user. By using an identity graph, e-commerce advertisers can gain valuable insights into their customer base and identify patterns and common characteristics among their top performing customer personas.

Once e-commerce advertisers have identified their top performing customer personas, they can use this information to acquire audience data that matches that persona. This can include demographic data, browsing history, and purchase history, among other data points. By acquiring this data, e-commerce advertisers can create targeted advertising campaigns that are tailored to the specific interests and needs of their top performing customer personas.

Types of questions in FAQ

Example of Text question

An identity graph is a data structure that connects various data points about a user, such as their email address, browsing history, and purchase history, to create a comprehensive profile of the user. By using an identity graph, e-commerce advertisers can gain valuable insights into their customer base and identify patterns and common characteristics among their top performing customer personas.

Once e-commerce advertisers have identified their top performing customer personas, they can use this information to acquire audience data that matches that persona. This can include demographic data, browsing history, and purchase history, among other data points. By acquiring this data, e-commerce advertisers can create targeted advertising campaigns that are tailored to the specific interests and needs of their top performing customer personas.

Example of Text question with a button

An identity graph is a data structure that connects various data points about a user, such as their email address, browsing history, and purchase history, to create a comprehensive profile of the user. By using an identity graph, e-commerce advertisers can gain valuable insights into their customer base and identify patterns and common characteristics among their top performing customer personas.

Our Process

Example of Text question with a button and an input field

An identity graph is a data structure that connects various data points about a user, such as their email address, browsing history, and purchase history, to create a comprehensive profile of the user. By using an identity graph, e-commerce advertisers can gain valuable insights into their customer base and identify patterns and common characteristics among their top performing customer personas.

Sessions

$123,456

per month

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